Privacy Policy

Introduction

QuantumStream ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fleet intelligence platform and related services (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Services.

1. Information We Collect

1.1 Telemetry and Device Data

When you use our platform to monitor connected devices or vehicles, we collect:

• Device identifiers (VIN, serial numbers, device IDs)
• Sensor data and telemetry signals (temperature, voltage, current, flow rates, etc.)
• Diagnostic logs and error messages
• Location data (GPS coordinates, geographic region)
• Device status and health metrics
• Event timestamps and incident records
• Performance metrics and operational data

1.2 Account and User Information

When you create an account or use our Services, we collect:

• Name, email address, and contact information
• Company or organization name
• Job title and role
• Authentication credentials
• User preferences and settings

1.3 Usage Data

We automatically collect information about how you interact with our Services:

• Pages viewed and features accessed
• Time spent on the platform
• Queries and searches performed
• Actions taken (alerts created, reports generated, etc.)
• Browser type, device type, and operating system
• IP address and general location

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Services: Process telemetry data, generate predictions, perform root cause analysis, and deliver platform features
• Predictive analytics: Train and improve machine learning models to predict device failures and anomalies
• Platform improvements: Analyze usage patterns to enhance features, performance, and user experience
• Customer support: Respond to inquiries, troubleshoot issues, and provide technical assistance
• Security and fraud prevention: Detect, prevent, and address technical issues, unauthorized access, or fraudulent activity
• Compliance: Meet legal obligations and enforce our terms of service
• Communications: Send product updates, security alerts, and administrative messages
• Research and development: Develop new features and improve our algorithms

3. Data Storage and Security

3.1 Data Storage

Your data is stored securely in cloud infrastructure provided by industry-leading providers (AWS, Azure, GCP). Data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3. We implement appropriate physical, technical, and administrative safeguards to protect your information.

3.2 Data Retention

We retain your data for as long as necessary to provide the Services and fulfill the purposes described in this policy. Telemetry data is typically retained for 12-24 months unless you request deletion or longer retention. Account information is retained until you close your account.

3.3 Edge Processing

Our edge-first architecture processes most data locally on your devices. Only event-triggered data and relevant context are uploaded to the cloud, reducing data transmission by 90-99% compared to continuous streaming approaches. This minimizes both costs and data exposure.

4. Data Sharing and Disclosure

We do not sell your personal information or telemetry data. We may share your information in the following circumstances:

• With your consent: When you explicitly authorize data sharing
• Service providers: With trusted third-party vendors who assist in providing the Services (cloud infrastructure, analytics, customer support) under strict confidentiality agreements
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Legal requirements: When required by law, court order, or government request
• Protection of rights: To protect the rights, property, or safety of QuantumStream, our users, or others

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Data portability: Request a copy of your data in a structured, machine-readable format
• Opt-out: Opt out of certain data processing activities or marketing communications
• Restrict processing: Request restriction of how we process your data

To exercise these rights, please contact us at privacy@quantumstream.io. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze platform usage and performance
• Improve user experience and features

You can control cookies through your browser settings. Disabling cookies may limit certain platform features.

7. Third-Party Integrations

Our platform may integrate with third-party services (e.g., service center booking systems, ERP systems, supplier databases, JIRA, Slack). When you enable these integrations, your data may be shared with those services according to their privacy policies. We recommend reviewing their policies before enabling integrations.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as standard contractual clauses approved by relevant authorities.

9. Children's Privacy

Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and disclosed
• Right to request deletion of personal information
• Right to opt out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

11. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Right to access, rectification, erasure, and data portability
• Right to restrict or object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with your local supervisory authority

Our legal basis for processing your data includes: performance of a contract, legitimate interests, consent, and legal obligations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@quantumstream.io
Mail: QuantumStream, Inc.
Attn: Privacy Team
[Address to be added]